Shop & Delivery Information

How To Shop

Personnel with daily direct contact with customers are able to acquire a login account that allows them to shop directly on the web.

To apply for an account please contact Emma Fredriksson emma.fredriksson@ssab.com for further information. Other personnel with occasional needs can contact any of the assigned SSAB contacts under “Contact Information” for assistance to shop.

Shopping guidelines

The ordering process are fully automated which means that all information on the order is transferred to our warehouse system for dispatch. It is therefore essential that you enter correct invoice and delivery address when you place your order. No addresses in the field 'Order comment' are accepted, only messages regarding payment.

Addresses are automatically saved in your address book and can easily be edited when logged in.

An order confirmation will be sent to your e-mail directly after placing the order. If any changes need to be made, please contact Customer service immediately.

Terms Of Payment

Invoices 

• If you have an account and are placed in Oxelösund, Luleå and Borlänge you will get your invoices directly by e-mail into the system.
  
  
• If you have an account and are stationed elsewhere you will get your invoice directly to the e-mail that the order were placed from.
  
  
• If you don´t have an account you have to place your order through one of the assigned SSAB contacts under “Contact information” or apply for an account on the main side of SSAB Giftshop.
  
  
• All prices are subject to change without prior notice.

Order Issues

• All invoices will be presented in the currency compatible of the invoice address; EUR, SEK or USD.
  
  
• Any goods ordered through this e-shop may be returned for a refund within 30 days as of dispatch date from our warehouse. Please note that the product packaging needs to be intact and unopened in order for the return to be accepted. The purchaser will stand the return freight costs.
  Please e-mail our customer service resource for any other return instructions applicable to your country.
  
  
• We reserve the right to alter evidently misstated price information.
  
  
• All prices are subject to change without prior notice
  
  
• For further information please contact Customer service.

Deliveries

• All goods are shipped from our warehouse in Veddesta, Sweden. Orders are dispatched Mondays, Wednesdays and Fridays. Your order must be registered before 08:00 (Swedish time) to be delivered from the warehouse the same day.
  
  
• Note that there will be no deliveries or transactions made from our warehouse in Sweden on public holidays. During these days orders can be placed through the e-shop, but no order processing or customer support will be available.
  
  
• Deliveries to your office are made by a delivery firm. Note that this requires that you declare a delivery address where someone will be able to receive the delivery in person.
  
  
• Free shipping worldwide according to SSAB Freight Policy.
  Shipments are handled by SSAB’s own DHL account.
  
  
• Additional fee for managing express delivery. Please contact Customer service if express delivery is needed.
  
  
• Normal delivery time is 3-7 days within the EU and up to 10 days outside of EU. Questions and requests regarding deliveries can be directed to our Customer service.
  
  
• If your parcel is damaged you must inform DHL staff this upon delivery.
  The damage must be described on both DHL as well as your shipping document to get reimbursement. Contact Customer service immediately if your parcel is damaged.
  
  
• If you are missing anything from your order, or if any item is defect, please inform us as soon as possible at Customer service no later than 14 days.
   
• If your parcel is not delivered within 10 days please contact Customer service. We must submit a claim within 30 days with DHL if a parcel is lost.

• Please note! Products that contain batteries can't be shipped with express-service. For air-shipments (outside EU) extra handling is needed according to IATA-regulations. Extra costs for dangerous goods handling will occur (only for air-shipments outside EU). Contact customer service prior to placing your order to get information about additional costs and shipping possibilities.
  We will reply within 24 h (mon-fri) from receiving your question, please include information about desired destination, zip code and the desired quantity.
  
  

Products Out of Stock

• If you have a large order, please submit it well in advance of the date when the products are needed.
  
  
• The current stock balance can be viewed on each item. 
  
  
• No backorders. Reservations can only be made by contacting Customer service.
  
  
• The basic collection of products are regularly re-ordered with varying lead times. Please note that not all products (such as seasonal products) will be re-ordered after being “Out of stock”.
  
  
• For a detailed notice of delivery, please contact Customer service