Complaints

Claims - Damaged products or incorrect deliveries

You are always entitled to complain about faults in products within a reasonable period after you noticed or should have noticed the fault. If you want to submit a claim concerning a fault in a product that you have ordered, you must contact customerservice@gepcg.se as soon as possible after discovering the fault no later than 14 days after you received the goods.

In order for GEP to make a correct evaluation and fully accept your claim we need you to keep the product, product packaging and transport packaging until the claim is finalized.

If item is damaged please provide images showing the damage.

We will inspect products that have been returned for faults and wear and, if GEP establishes that the claim is valid we will replace the defect product with a new product, rectify the fault or refund the purchase price. We aim to send out new or repaired products within 30 days of receiving the claim, but this can take longer, depending on the type of product that the claim relates to.

GEP reserves the right to refuse a claim if the product is not faulty under the terms of the Swedish Consumer Sales Act or another relevant act. In the case of claims, we follow the guidelines provided by the Swedish National Board for Consumer Disputes (ARN).

GEP will pay the return shipping costs for claims that have been accepted, if we wish to have the products in return. Products which are being returned must be packed carefully and preferably in the original packaging, in order to prevent any damage.